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The Appraisal Firm: Using Technology to Improve Your Customer Experience
We're just going to come right out and admit something: We thrive on the latest nerdy gadgets. From smart phones, to laptops, GPS, you name it. Call us geeks. Call us nerds. Call us what you will, but by all means, call us at 760-476-0130 for appraisal orders in San Diego County! Why? We're glad you asked.
While appraisal fees haven't necessarily gone up over the years, the demands placed on individual appraisers have. Cutting corners on analysis isn't an option for an ethical appraiser. Therefore, we've simply optimized our routine processes to do more in less time. Our continuous efforts to be the best have convinced us that using the very latest in new technology allows us to bring you more accurate reports, quicker turnaround times and of course, the very best in customer service.
Ordering and Tracking
Way back when, the majority of orders were delivered via fax and were confirmed with phone calls once we arrived at the office. Often, in this scenario, it might of taken hours to hear back to see if the order could be taken. These days, when orders are entered on this website, we get an e-mail on our phones. We often log into this site from the field and send back an e-mail confirmation – including the time and date for the inspection if we've been able to talk to the occupant.
At The Appraisal Firm we understand it's all about "cycle time". We aim to reduce waiting between communications since the speed at which we get things done directly effects your bottom-line. Through features on this website, we can actually reduce the amount of time needed for your appraisal.
Using Technology in the Field
One of the most time consuming parts of an appraisal is gathering the data. We spend quite a bit of time obtaining the facts on the subject property and the local market data and trends. Once again, technology has stepped in to help The Appraisal Firm.
Instead of using paper forms and pencils and then re-keying all the information back at the office, don't be surprised to see us with a tablet PC or collecting data using an app developed for our phones that even lets us sketch a floorplan right on site. Rather than using that clumsy outdated tape measure, we're seeing that more appraisers are utilizing accurate laser measuring devices that also help measure hard to access areas.
All of this technology ensures that the final report is as comprehensive and conclusive as possible. This benefits both you and us by necessitating less time for call-backs and revisions. Our goal is to save you time and money.
Appraisal Report Delivery
The majority of our appraisals are delivered through e-mail as PDF documents. Generally our clients are most familiar with receiving PDFs attached to their e-mail. It's a lot better than the old days when everything was on paper. But, we've even been able to improve on e-mail with report delivery with this website.
Everyone knows how frustrating it is to lose a file. Or have you ever had an attachment blocked because it was too big? We have the technology to overcome those problems, too. When we deliver an appraisal through this website, the client gets a link sent to their email to retrieve the PDF. By bypassing email completely we can get around any problems caused by file size. And the best thing is that the file will be hosted on this site for 90 days. So if anything happens to the file, you can log back in here and retrieve it again without even calling us or waiting for us to get to a computer so we can send it again.
Lastly, we use all digital workfiles...
It would probably be easier if appraisers could never have to think about an assignment again after writing and giving it to the client. But one of the purposes of an appraisal is as a legal document outlining the condition of a property on a specific date. Therefore, appraisers need to keep their reports for 5 years in case any disputes or other matters arise regarding the property.
To sum it all up, The Appraisal Firm uses all the technology at our disposal technology to improve service. We store every part of the appraisal - notes, sketches, supporting documentation and calculations - along with the appraisal electronically, we're able to retrieve that document at any time and recall exactly what that job was about.
We just wanted to give you a little bit of insight into how we use our technology daily. Using the right software, services, gadgets and gizmos allows the appraiser to save time without cutting corners and deliver a better product to you, our client.
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